Contact Geotagr
Questions, problems with a photo, billing or feedback: here is how to reach us and where to find the quickest answer.
Write to [email protected]. If your question is about your account, send it from the email address you signed up with so we can find it. When a photo does not open or the tags do not look right, tell us the file type, the device and browser or app you used, and what you expected to see. A screenshot helps; please do not send photos you would rather keep private.
Support tickets
If you have an account, you can open a ticket at geotagr.com/support after signing in. We reply by email and in the ticket thread, so the whole conversation stays in one place.
Find an answer straight away
- Frequently asked questions about file types, limits, plans and how the editor works.
- Guides on the blog, for example how to check, add or remove photo metadata.
- Free tools to check what is in a photo and remove its metadata.
Privacy and your data
Geotagr tags photos on your device and never uploads them. How we handle account data, cookies and analytics is set out in our privacy policy and cookie policy. To close your account and remove its data, follow the steps on delete your account.
Billing and refunds
Plans and what each includes are on the pricing page. Our refund policy explains when a payment can be refunded. Signed-in customers can manage their plan and download invoices from their account; for anything else about a payment, email us.
Feedback and ideas
Found a photo that will not open, a field that another program does not read, or a feature you are missing? Email us with the details. Reports with an example of what went wrong are the quickest to look into, and suggestions help decide what to improve next.
Geotagr is made by Mohsin Designs LLC. More about Geotagr.